QUALIFICATIONS

• Knowledge of COBRA, HIPAA, FMLA, USERRA
• Experience with medical and dental plans including PPO, POS, HMO and DMO’s and self-funded
• Administration of retirement and disability plans
• ABRA and Lawson Insight software
• Knowledge of Word, Excel, Outlook, PowerPoint, Crystal Reports, Windows XP, Mac OS X
• Excellent organizational and communication skills

EMPLOYMENT

Human Resources Generalist
Applied Research Associates, Inc. Albuquerque, NM
10/01 - 10/07

Provided benefits administration and other HR Generalist functions for a multi-location science and engineering research firm with 1150 employees in the US and Canada. Primary responsibilities included:

Health and Welfare Plans

• Communicate and implement benefit changes
• Participate in medical plan design
• Analyze medical and prescription drug claims utilization and cost
• Streamline Open Enrollment process to reduce paperwork and redundancy
• Assist in resolution of medical claims issues for employees
• Reconcile billing for medical, life and disability plans

Retirement Plans

• Day-to-day administration of 401(k) Plan; process enrollments, rollovers, payment requests and QDRO’s
• Collaborate with 401(k) Plan Administrator to develop educational plan and materials for employees
• Administer Employee Stock Purchase Plan Offerings (twice a year)
• Work with actuaries to determine eligibility and contribution amounts for Employee Stock Ownership Plan participants
• Responsible for updating Summary Plan Descriptions

HIPAA

• Developed and wrote company policy
• Created Privacy Notice for Employees
• Developed Business Agreements for venders and brokers

Compliance

• File annual EEO-1 reports for all locations
• Maintain Federal and state compliance posters for 30 locations in the US

Other

• Provide HR and Benefits support to managers, administrators and employees in field locations
• Supervise HR Coordinator
• Implement and administer relocation policy
• Coordinate annual health fair

Benefits Representative
Houghton Mifflin Company Boston, MA
10/96 – 5/00

Responsible for day to day administration of benefits for an independent publishing company with 3000 employees and 450 retirees nationwide. Primary responsibilities included:

Cash Balance Plan

• Calculate benefits and payment options for terminated, vested employees
• Work with actuaries to produce quarterly statements for plan participants
• Prepare retirement benefit estimates upon request
• Counsel employees through the retirement process

Retiree Medical Plan

• Notify eligible employees of policy and benefits available under 12 different medical plans.
• Assist with transition to Medicare plans
• Interface with insurance carriers to resolve eligibility and claims issues

Short and Long Term Disability Plans

• Communicate policy including integration with FMLA to employees
• Initiate claim submission process with employees

Assistant Office Manager
R.G. Vanderweil Engineers, inc.
Boston MA
9/94 - 4/96

Provided benefit related resources for 350+ employee firm including:

• Interviewed, hired and provided new employee orientation
• Updated policy handbook for employees
• Interact with vendors to resolve problems

Telecommunications Coordinator
Rackemann, Sawyer & Brewster
Boston MA
1/90 - 9/94

Supervised all aspects of telecommunications including all reception desk activities

• Hired, trained, scheduled and supervised all receptionists
• Managed ROLM CBX and Phonemail systems

Certified Employee Benefits Specialist Program
Group Benefits Associate Certificate
December 2002

Bachelor of Arts, Cum Laude, May 1986
Stonehill College
North Easton, MA

Major: Psychology
Activities: Member PSI CHI, National Psychology Honor Society

PROFESSIONAL

Member - Society for Human Resource Management
Member - NM Human Resource Management Association

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